Reference

How we protect your account and your data

Your account on tulang4d sits behind encryption and verification steps that match Indonesian payment and data standards.

Encrypted account accessLocal payment complianceData retention policiesWithdrawal verification
tulang4d How we protect your account and your data
LEGAL ASSISTANCE PATHS

Reach our compliance team when you need clarity

Live Chat Support Open the chat widget in the bottom corner of your account lobby. Our team responds within minutes during operating hours—08:00 to 23:00 Jakarta time, seven days a week—to answer questions about your data, account closure, or policy disputes.
Email Compliance Send formal requests to our legal inbox with your account details and the issue. We reply within two business days with written confirmation of how we'll handle your request, whether it's a data export, payment dispute or account adjustment.
In-Account Help Centre Navigate to Settings > Legal & Support inside your lobby to find policy summaries, links to our full terms, cookie preferences and a form to submit disputes or data-access requests without leaving your account.
SECURITY AND DATA PRACTICES

How we keep your account and information safe

Account Encryption

Your login credentials and session are protected with TLS 1.2 encryption. Every deposit via DANA, OVO, GoPay or QRIS is verified through the payment gateway's own security layer before funds reach your wallet.

Data Retention and Deletion

We keep your account data for as long as your account is active plus three years after closure for tax and dispute purposes. You can request deletion of optional fields (like saved addresses) anytime; essential identity data is retained per local law.

Cookie and Tracking Consent

When you first log in, we ask you to confirm cookie use. Essential cookies run your session; optional analytics cookies help us spot payment issues. You can adjust cookie settings in your account preferences without re-authenticating.

Payment Verification

Before any withdrawal, we confirm your identity and cross-check your account with our payment partner's records. High-value payouts may require additional verification to meet local anti-fraud standards.

Fraud and Dispute Handling

If you report a transaction as unauthorised, we freeze the related account funds and investigate within five business days. Our compliance team liaises directly with DANA, OVO, GoPay and QRIS support to resolve chargebacks.

How to Request Changes

Email our legal team with your account ID and the specific data you want to access, correct or delete. We send a confirmation link to your registered email; once verified, we process your request within seven business days.

What players in Makassar and beyond ask about our legal terms

We collect your full name, email address, phone number, date of birth and payment details (bank account or e-wallet identifier). We use this only to verify your identity, process deposits and withdrawals, and comply with local anti-money-laundering standards. We do not store credit card numbers; payment data is handled by DANA, OVO, GoPay and QRIS servers directly.

Yes. Go to Settings > Legal & Support in your lobby and select 'Request Data Export'. We'll email a secure download link within seven business days containing every field we hold—your account history, deposits, withdrawals, game activity and any support tickets. You can also email our legal team with your account ID for manual processing.

We retain your core account data (name, transaction history, game logs) for three years after closure for tax, dispute and fraud-prevention purposes. Optional data like saved addresses can be deleted immediately upon request. After three years, records are fully archived unless local law requires longer retention.

Contact our support team immediately via live chat or email with your account ID and transaction reference. We freeze your account funds related to that transaction and open an investigation with our payment partner. Resolution typically takes five to ten business days; we keep you updated through your registered email.

Yes, we use cookies to run your session and remember your preferences. Essential cookies cannot be disabled, but you can opt out of analytics cookies in your account settings under Privacy & Cookies without affecting your ability to play. We do not track you across other websites.

You can request account closure anytime through Settings > Account Closure. Your account becomes inactive immediately, and we stop processing new deposits. Personal data is archived but kept per our retention schedule for compliance; you can request permanent deletion of optional fields, but essential identity records stay per local law.

Email our compliance team at the address listed in your account Settings > Legal & Support, or use the in-app dispute form. For data privacy concerns specific to Indonesia, you can also reference our full privacy policy linked in your account footer or request a printed copy via live chat.